2518 North Richmond St.
Appleton, Wisconsin 54911
Phone: (920)739-1610
Fax: (920)739-3962

2650 Eaton Rd., Suite D
Green Bay, Wisconsin 54311
Phone: (920)965-0492
Fax: (920)965-0498
 

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Job Description - Inside Sales Associate - Cellular & Satellite Entertainment

Inside Sales Associate - Cellular & Satellite Entertainment.

We are looking for an energetic, reliable, detail/service orientated individual with exceptional customer service skills. This position requires knowledge of wireless and satellite products as well as the ability to keep up to date with changing technology. Associates are responsible for prospecting opportunities for return and new clients, tracking of customers contacted and served, maintaining a clean retail work area, tracking shelf inventory, stocking accessories and system upgrades.

Job Qualifications: 1 year retail sales experience necessary for applicants to be considered for open position. Applicants must have a base knowledge of the cellular and satellite systems available to customers. This position does require some light lifting of inventory or stock. Candidates must be neat in appearance, have professional customer service skills, be able to communicate effectively with team and clients, work independently, have superior organizational skills and the ability to follow up with customers on a regular basis

Duties and Responsibilities: Responsibilities include but are not limited to:
Customer service for new and existing customers in the selection of appropriate product, service and accessories, the ability to communicate with the customer billing procedures, feature functionality, equipment usage at the time of sales. The right candidate will be able to independently follow-up with regard to customer satisfaction and service questions. Ability to multi-task and
present and sell a variety of products and services to our customers as well as
address there questions and needs in a timely manor.

Contact:
Jerry Heinz
J&J Electronics of Appleton, Inc.
(920)739-1610 Ext. 120

Mail Resume:
J&J Electronics of Appleton, Inc.
ATTN: Jerry Heinz
2518 N. Richmond St.
Appleton, WI 54911

Fax resume: (920) 739-3962 fax
E-mail resume: info@jjelect.com
Job Description - IT Manager / PC Support Specialist

IT Manager / PC Support Specialist.

We are searching for an energetic and forward thinking experienced IT Manager to head our fast-growing IT department. This person should excel in customer-service, technical and managerial skills and be ready to take the department to the next level. This position is full-time with an immediate opening and may require weekend or night work as projects require. Applicant must possess a valid drivers license and pass background check and drug screenings.

Job Qualifications:

  • 4+ years experience in customer-oriented IT technical position.
  • MSCSE and CCNA or equivalent work experience.
  • Hardware: PC desktops, servers, and laptop experience to the board level
  • Networking runs with Cat5e & Cat6.
  • Cisco 1600 and above routers and PIX firewalls. Linksys & D-link routers
  • Installation of business-level VoIP multi-line phone systems.
  • OS Requirements: Windows Server 2000 and above, WinXP and above, Linux, FreeBSD, PHP

    Administration and Engineering skills: Ability to plan, implement, install and configure all aspects of small to medium PC based networks to include: Domain configuration, administration and migration, ability to administer MS Exchange servers, remote back-up (set up, maintenance and recovery), networking with both wired and wireless (encrypted) solutions and building customized business computers and servers. Excellent troubleshooting and problem solving skills

    Application skills: IE, MS Office, MS Exchange, MS Active Directory, MS SQL, DNS, IIS and Accounting software (QuickBooks, Peachtree)

    Management Skills: Ability to set the standard in customer service to the department by writing and implementing procedures and long-term standards. Ability to manage each project from initial contact, assessment, quoting, delegation, implementation and billing in a cost-effective and time-sensitive manner. Ability to oversee onsite maintenance contracts, managed services and break-fix calls while maintaining excellent customer service skills. Ability to manage computer in-house service bench to ensure smallest possible turn around time and proper billing per invoice. Ability to manage onsite inventory levels of hardware and software. Ability and drive to grow the department through excellent customer service and generate business with client referrals. Ability to manage and train staff, including scheduling, collection and inspection of billing invoices, coaching and performance plan management. Ability to mange internal networks including web servers, internal and external mail applications, Cisco routers with multiple T1 connections and many workstations. Ability to create and present regular reports to upper management.

    Contact:
    Jerry Heinz
    J&J Electronics of Appleton, Inc.
    (920)739-1610 X120

    Mail Resume:
    J&J Electronics of Appleton, Inc.
    ATTN: Jerry Heinz
    2518 N. Richmond St.
    Appleton, WI 54911

    Fax resume: (920) 739-3962 fax
    E-mail resume: info@jjelect.com

    		•
    Job Description - Consumer Electronics Service Technician

    Consumer Electronics Service Technician

    We are searching for a customer-orientated consumer electronics technician to staff our expanding service department. This position is full-time for the right detail-orientated person. The position requires proficiency in servicing all types of consumer electronic items.

    Job Qualifications: Training in schematics (reading and interpreting), technical degree in electronic technology a plus, 1-2 years previous experience with consumer electronics preferred. Solid problem solving capabilities, Passionate dedication to customer service, Excellent communications skills, Must be able to lift 50 pounds without assistance, Clean driving record, and ability to drive box-truck, Outstanding diagnostic and problem solving skills, Able to perform component level diagnostics and repairs on various consumer electronics items.

    Duties and Responsibilities: Must be able to lift 50 pounds without assistance, clean driving record and ability to drive box-truck, diagnostic and problem solving skills relating to consumer electronic devices, able to perform component level diagnostics, soldering experience a must. This position requires the ability to work at a fast pace as a team member, communication skills with customers is essential, organizational skills are required and the ability to coordinate with clients drop off and pick up schedules in a timely manner.

    Contact:
    Jerry Heinz
    J&J Electronics of Appleton, Inc.
    (920)739-1610 Ext. 120

    Mail Resume:
    J&J Electronics of Appleton, Inc.
    ATTN: Jerry Heinz
    2518 N Richmond St
    Appleton, WI 54911

    Fax resume: (920) 739-3962 fax
    E-mail resume: info@jjelect.com

     
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